Privacy Policy
Last updated 6 November 2026
This policy explains what RenderAI (renderai.in) collects when you use the website and app, why, and the choices you have.
What we collect
- Account details: your name, email address and profile photo from Google sign-in, or the name and email you enter when creating an account.
- Your work: the drawings, sketches, photos and references you upload, the instructions you type or speak, and the renders we produce from them.
- Payments: the pack you bought, the amount, and order and payment reference numbers. Card and bank details are handled by Razorpay. We do not receive or store them.
- Support: the messages you send us.
- Technical data: your IP address and browser details, used to run the service, keep accounts secure and limit misuse of free renders.
How we use it
- To create your renders and keep them in your account.
- To run your account and credit balance, take payments and send service emails such as a welcome note or a low-balance warning.
- To answer support requests, prevent abuse and improve the product.
- To measure whether our advertising works and to show relevant ads, as described below.
We do not sell your personal data. We do not train our own AI models on your files, and we do not show your drawings or renders on our website or in marketing without your permission.
Cookies and advertising
We use cookies to keep you signed in and to count free renders. We also use the Meta Pixel on public pages. It sets cookies and tells Meta about your visit and browser, along with two events: when a new account is created and when a pack is bought, including its value. Meta may link this to your Meta account and use it to measure ads and to choose who sees them. We use this to learn which ads bring real customers and to show ads to people who have visited.
The pixel does not load on order links, password reset pages or admin pages, and it does not read what you type into forms. We do not send it your drawings or renders.
To limit this, change your Meta ad settings or block third-party cookies in your browser.
We use Google Analytics, through Google Tag Manager, to see how signed-out visitors use our public pages, such as pages viewed and approximate location. It sets cookies, and Google processes this data for us. It does not run once you are signed in. You can opt out with the Google Analytics opt-out add-on.
Who we share it with
Only the service providers we need to run RenderAI, and only for that purpose:
- AI service providers, which receive your uploads and instructions to produce renders.
- Razorpay, for payments.
- Google, for sign-in and website analytics.
- Meta, for advertising measurement.
- Hosting, network and email providers, which store and deliver the service.
Some of these providers process data outside India. We may also disclose information when the law requires it.
How long we keep it
We keep your account details, files and renders while your account is open. When your account is deleted we remove them, except anything we must keep by law, such as payment and tax records.
Your choices
You can ask us for a copy of your data, ask us to correct it, or ask us to delete your account and files. You can also withdraw consent or raise a complaint. Write to [email protected] from the email on your account.
Age
RenderAI is for people aged 18 or over. If you believe a child has given us personal data, please contact us and we will delete it.
Changes
If we change this policy we will update this page and the date above. Our Terms cover use of the service.
Contact
Questions or complaints about privacy: [email protected].